Refund & Return Policy

Last updated: 1 November 2026

We want you to be happy with your order. If something is wrong, you can request a return or refund under the conditions below.

1. Return window

You may request a return within 3 days of receiving your order. Please contact us first — do not send items back without approval.

2. Conditions

• The item is unused, undamaged and in its original packaging.
• You can provide the order number and, where possible, a photo of the item.
• For damaged, defective or wrong items, report the issue within 48 hours of delivery.

3. Non-returnable items

For health and hygiene reasons, opened medicines, cosmetics, personal-care and perishable grocery items cannot be returned unless they arrived damaged or expired.

4. How to request a return

1. Message us on WhatsApp or email with your order number and reason.
2. We confirm whether the return is approved and how to send the item back.
3. Once we receive and inspect the item, we process your refund or replacement.

5. Refunds

Approved refunds are issued to your original payment method — bKash/Nagad to the number used, or cash for COD orders. Refunds are normally completed within 3–7 working days of approval.

6. Delivery charges

If the return is due to our error (wrong, damaged or defective item) we cover the return delivery charge. Otherwise, delivery charges are non-refundable.

7. Contact

Email: rizbiehelp@gmail.com
WhatsApp / Phone: +880 1860-011215